Frequently Asked Questions

Appointments & Cancelations

It’s easy. You can cancel or change your appointment any time up to 2 hours in advance for no charge.

  • If you cancel within 2 hours of your appointment, there will be a $10 service charge. However, rebook within 24 hours and we’ll apply the charge toward your next service.
  • We understand things come up, but please make an effort to cancel as soon as you can. There will be a $25 service fee for customers who do not cancel or show up for their appointment.

All full synthetic oil changes include windshield wiper blade inspections, engine air filter inspections, tire tread depth inspections and more. Click here for a full list of services and optional add-ons, including tire rotations.

Yes! If you’d like to have additional vehicles serviced during your GoMobileX appointment, please schedule an appointment for each vehicle at the same time (if a slot is available) or in an adjacent time slot. Customers who book concurrent or consecutive appointments will receive $5 off each additional vehicle serviced.

Use our fast and easy online booking form or text us at (904) 201-9182. If you’d prefer to speak to a real team member, fill out the form below. A member of our staff will call you back during business hours to schedule your appointment.

Mobile Oil Change FAQs for Ponte Vedra, FL, Nocatee, FL and Jacksonville, FL

GoMobileX brings the oil change directly to you! Just tell us the place and time. Of course, you’ll need to be authorized to use the space (such as your home or office) and it must be safe to perform service.

Check our service areas for more details on service in Ponte Vedra, FL, Nocatee, FL, Jacksonville, FL and beyond.

With GoMobileX, it’ll feel like no time at all! Traditional oil changes can take hours once you factor in your drive and wait times at the dealership or repair shop. Eliminate these hassles and make the most of your precious time with the oil change that comes directly to you.

Our experienced technicians will need around one hour at your home or other location to complete your service. You can spend that time working or relaxing — nice, right?

GoMobileX service starts at $99.99 for 5 quarts of Mobil Super Synthetic motor oil starts at $149.99 for 5 quarts of Mobil 1 Advanced Full Synthetic / European Formula.

Upon completion of service, the Multi-Point Inspection Report will be sent to you along with your invoice. Misplaced an MPI? No problem, email support@gomobilex.com and we will help provide any information you need.

Premium Oil Product FAQs

We recommend you change your oil as defined by your OEM (Original Equipment Manufacturer). That said, by using a high quality oil product, you can drive much farther between oil changes. That’s why we use only premium Mobil 1 oil. It lasts 7,500 miles — 50% more than a traditional oil change.

Yes! We partner with premier brand Mobil 1, which offers a full warranty on all products based on the designated service intervals.

Yes! Our insurance covers service-related issues to your vehicle and property. Plus, Mobil 1 products offer a full warranty based on the designated service intervals.

Mobil 1 oil products are the best of the best. In fact, Mobil 1 is the factory choice for top performing vehicle models. GoMobileX is an official Mobil 1 partner because this premier oil change offers unsurpassed engine protection, superior resistance to high temperatures, exceptional cleaning power, and industry best performance. It lasts 7,500 miles — 50% more than a traditional oil change.

Yes! All waste oil is recycled. That said, GoMobileX never uses recycled oil for new services.

We have a closed loop system that extracts oil from your dipstick, limiting the chance of a spill anywhere on your property. As an additional precaution, absorbent, non-permeable oil mats are placed from under the engine compartment of your vehicle to underneath the rear of the GoMobileX vehicle. Finally, we have remediation processes and materials on each van in case of a spill.

Clean, fresh oil lubricates your engine and keeps it running at peak performance. Over time, the oil breaks down and must be replaced. Overdue oil change symptoms include your oil change light or check engine light illuminating, engine noises and knocking sounds, exhaust smoke and dirty oil. Every vehicle is different and you may need an oil change more often than you think.